Payments

Every order is charged in US dollars at checkout. Cards are processed over a TLS 1.3 connection and we never see or store the full number; our payment provider returns a token, and the token is what sits in our records.

Cards and wallets we accept

How a payment is taken

• The full amount is authorised when you place the order, and captured when the parcel leaves our workshop.
• If an item turns out to be unavailable we capture only what ships and release the rest the same day.
• Refunds return to the original card. Banks usually post them within three to five working days.
• We do not charge a surcharge for any payment method, and there is no minimum order value.

Security

Card data is tokenised by our provider before it reaches us, so a breach of our servers cannot expose a payment instrument. Every transaction over $150 is checked against 3-D Secure, which is why your bank may ask you to confirm the purchase in its app.

We will never email or telephone you to ask for card details. If someone does, it is not us; please forward the message to [email protected].

Taxes and duties

Prices shown include US sales tax where it applies. Orders shipped outside the United States may attract import duty on arrival; that charge is set by the destination country and is payable by the recipient. We declare the full value on every parcel.