FAQs

Choose your size on the product page, add the item to your cart and go to checkout. You can pay as a guest; an account is only needed if you want your order history and saved addresses. Once payment is authorised you will get a confirmation email with an order reference beginning CS-.

Send an email to [email protected] with your order reference within 30 days of delivery and we will reply with a prepaid label. Fold the item back into the original bag, attach the label and hand it in at any post office. Refunds are issued within two working days of the parcel reaching us.

Standard shipping is free on orders over $40 and $4.95 below that. Express shipping is $12.50 anywhere in the United States. International rates are calculated at checkout from the parcel weight and shown before you pay.

Orders placed before 14:00 leave the workshop the same working day. Standard delivery arrives in two to four working days, express next working day. International orders take five to ten working days depending on customs.

No. The price you see includes US sales tax where it applies, and shipping is shown before you pay. We add no card surcharge and no handling fee. Orders shipped outside the United States may attract import duty set by the destination country, which is payable on arrival.

Yes. Reply to your confirmation email with the size you want instead and we will reserve it while your return travels back to us. If the replacement costs more we will send a payment link; if it costs less we refund the difference.

For two years from purchase, yes, and free of charge; buttons, seams, hems and zips. Bring the piece into either store or post it to the San Francisco workshop. After two years we still repair, at cost.

Every product page has a “notify me” line at the bottom. Leave your email and we will write the day the size is back, before the restock is announced anywhere else.