Exchange / Return

Thirty Days, No Questions

Nothing about a return should be harder than the purchase was. Four steps, no restocking fee, no phone queue.

1

Tell us

Email [email protected] with your order reference and the item you are sending back. You have 30 days from delivery.

2

Print the label

We reply within one working day with a prepaid label and, if you are exchanging, a reservation on the size you want.

3

Send it back

Fold the item into its original bag with the tags attached, stick the label on the outside and hand it in at any post office.

4

Get your money

We check the parcel the day it lands and refund to the original card within two working days. Your bank posts it in three to five.

What we can accept

Anything unworn, unwashed and still carrying its tags, within 30 days of delivery. Try things on the way you would in a fitting room (over your own clothes, off the carpet) and we will take them back happily.

We cannot accept underwear or swimwear once the hygiene seal is broken, or made-to-measure alterations we carried out at your request.

Exchanges

An exchange is processed as a return plus a fresh order, which is how we can hold the replacement size for you from the moment you write rather than from the moment your parcel arrives. If the new item costs more we send a payment link; if it costs less the difference is refunded with the return.

Faulty items

If a seam, button, zip or hem fails in normal wear within two years, we repair it free and pay the postage both ways. Send a photograph with your order reference and we will tell you straight away whether it is a repair or a replacement.

International returns

Outside the United States we refund the item and the original outbound shipping, but return postage is at your cost. Mark the parcel "returned goods" on the customs form so it is not charged duty a second time.

Returns address: Canvas Clothing Store, Returns, 795 Folsom Ave, Suite 600, San Francisco, CA 94107.

Read the full policies

Started a return and heard nothing? Email [email protected] and we will chase it.

(+0) 9876 543210