Help Center
Guides for both sides of a campaign: the people building them and the people backing them. Start with the section that sounds like you.
01.
Getting started
Creating an account, verifying your identity and finding campaigns worth backing.
02.
Running a campaign
Setting a goal, pricing rewards, writing updates and reporting progress to your backers.
03.
Payments and payouts
How pledges are taken, when milestone funds are released and what the platform fee covers.
04.
Shipping and delivery
Customs, duties and what to do when a delivery date moves.
05.
Account and security
Two-factor authentication, changing your email and closing an account.
06.
Disputes
What happens when a campaign stalls, and how refunds against unreleased milestones work.
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