Frequently Asked Questions
The things people ask us most, answered plainly. If yours is not here, our team replies to every message within one working day.
For campaign creators
How do I become a campaign creator?
Becoming a campaign creator is simple. Sign up for a free account, complete a short identity verification and submit your project for review. Our team checks each idea for feasibility and helps you set a realistic funding goal, a reward structure and a delivery timeline before your page goes live.
How much can I expect to raise?
That depends on your category, your audience and how well your page answers a backer’s questions. Campaigns that launch with a working prototype, real photography and a clear delivery date raise several times more than those that do not. Your campaign manager will give you a realistic range before you launch.
What does it cost?
One flat platform fee on the funds you raise, and nothing else. There is no charge to apply, no listing fee and no surcharge for hitting your goal. Payment processing is included in the platform fee rather than billed separately.
When do I get the money?
Funds are released against the milestones you set when the campaign was built, typically an initial release at close, then further releases as tooling, manufacturing and shipping are reached. It protects your backers and it keeps your cash flow tied to real progress.
For backers
Is my pledge guaranteed?
A pledge is a commitment to a project, not a pre-order from a shop, so there is always some risk. We reduce it by reviewing every campaign before it launches and by releasing funds against milestones rather than in one lump on day one.
What happens if a campaign does not deliver?
Our team steps in as soon as a project misses a milestone, and any funds still held against later milestones stop being released. Creators are required to keep backers updated in writing, and we publish those updates on the campaign page.
Can I change or cancel a pledge?
Yes, up until the campaign closes you can change or withdraw a pledge from your account with no charge. After close, the creator has committed the money to production, so cancellations are handled case by case.
Still have a question?
Our support team answers every message within one working day.