Privacy Policy
We ask for as little as we need, keep it for as long as it is useful, and never sell it. This page explains exactly what that means.
What we collect
When you use the booking form we collect your name, email address, phone number, the treatment you asked for and the time you would like. That is all the form sends us, and all of it is needed to reply to you.
When you order from the shop we also collect the delivery address and the details needed to take payment. Card details are handled by the payment provider and never reach our servers.
The website records ordinary technical information such as pages viewed, which we use only to keep the site working.
What we do with it
We use your details to answer your enquiry, confirm and manage your appointment, send you what you ordered and keep our own records straight.
We do not sell your details, and we do not add you to a mailing list unless you have asked us to. If you have, every message carries a one-click way out.
How long we keep it
Enquiries and booking requests are kept for two years so we can look back at what you liked. Order records are kept for six years because tax rules require it. Anything else is deleted once it stops being useful.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to [email protected] and we will act on it within a month.
The site sets only the cookies needed to keep your basket and your session working. You can clear or block them in your browser; the shop simply stops remembering your basket.