Practical Things
Frequently Asked Questions
What should I bring?
Nothing at all. Robes, slippers, towels and everything else are here. There are lockers for your things and a shower you are welcome to use afterwards.
How early should I arrive?
Ten or fifteen minutes is plenty. It gives you time to change, drink a cup of tea and tell your therapist what you would like from the session.
Can I ask for a particular therapist?
Yes, and most of our regular guests do. Mention the name when you book and we will find a time in their diary.
What if I need to cancel?
Let us know at least 24 hours ahead and we will move the appointment at no cost. Shorter notice is fine too. We would simply rather know.
Is the studio accessible?
There is lift access from the street lobby to the second floor, a step-free route to every treatment room and an accessible changing room. Tell us in advance and we will have everything ready.
Do you sell gift vouchers?
We do, for any treatment or for an open amount. They are valid for a year and can be sent by post or email.
Are the products suitable for sensitive skin?
Most are, and we can blend a fragrance-free alternative for any treatment. Tell us about allergies or sensitivities when you book.
Can I book for two people?
Yes. The double room takes two treatments side by side, and couples’ bookings can be made for the same slot on the form or over the phone.
Still wondering about something?
Ask us directly and we will answer honestly, including when the answer is no.