Help Center
Everything you need to run your membership day to day, from payments and access to reporting a problem in the studio.
Payments
Invoices are issued on the day you join and every thirty days after. Cards, bank transfer and cash at the front desk are all accepted.
Access & Keycards
Lost keycards are replaced at reception in minutes. Access hours follow your plan and are updated the moment you change it.
Service Status
Planned maintenance and any connectivity incidents are posted here and emailed to members before work begins.
Membership
Add a teammate, change your plan or update your billing details by talking to the front desk or emailing our team.
Report a Problem
A flickering light, a booth that needs attention, a printer out of toner. Tell us and it is usually fixed the same day.
Contact Support
Prefer to talk to a person? Our team answers email within a few hours during staffed times.
Paid with Mobile
Membership invoices can be settled from your phone. Open the link in your invoice email, choose a card or a bank transfer and the receipt lands in your inbox straight away. Saved cards are charged automatically on the renewal date, and you can replace or remove a saved card at any time without contacting us.
Additional charges such as extra printing, booth hours or meeting-room bookings are added to the following invoice rather than billed separately, so there is only ever one payment to make each month.
Service Status
All three studios are currently operating normally, with no planned maintenance scheduled. When work is planned we post the window here at least seven days ahead and email every affected member, including a note on which rooms or services will be unavailable.
If you are having trouble connecting or getting into the building, speak to the front desk first: most issues are resolved on the spot without anything needing to be logged.
