Frequently Asked Questions

The questions our front desk hears most often, answered in full. If yours is not here, send us a note and we will reply the same day.

Do I need to book a desk in advance?
Monthly members can simply walk in during access hours and take any free desk in their zone. Day Pass visitors are asked to book ahead so the front desk can have a workstation and a keycard ready when you arrive.
What is included in the Wi-Fi allowance?
Every plan includes fibre-optic broadband. The hours listed on a plan describe access to the space itself, not a cap on the connection, so you are never metered while you work.
Can I bring a guest?
Yes. Members can sign in one guest at a time at reception for a short visit at no charge. For longer stays, a Day Pass is the simplest option and gives your guest the same access you have.
Are meeting rooms included?
Private Desk members have meeting-room access included. Every other plan can book rooms by the hour or the day at the published rate, arranged at the front desk or by email.
How do lockers work?
Lockers are allocated on a first-come basis and are included with the Shared, Flexible and Private plans. You keep the same locker for the length of your membership.
Can I change plans mid-month?
Plan changes take effect at the end of the current thirty-day period, or as soon as you have used the hours in your plan, whichever comes first. The front desk can set the change up in a couple of minutes.
Is there parking on site?
Each studio sits within a short walk of public transport, and paid parking is available nearby. The Perth studio has limited on-site bays that members can reserve a day ahead.
Do you allow pets?
Unfortunately not. Assistance animals are always welcome, but the studios are shared spaces and we have members with allergies to consider.
What are your opening hours?
The front desk is staffed Monday to Friday from 8am to 7pm. Members on monthly plans have secure keycard access outside those hours, including weekends.
How do I cancel my membership?
Monthly plans simply run to the end of their thirty-day period and stop. There is nothing to cancel in advance and no exit fee to pay.
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Members working in the shared studio