Frequently Asked Questions

Most weeks we can cover a booking within two or three days, and same-week slots open up constantly. Regular customers keep a fixed slot, so their visit is reserved indefinitely.

Yes, you can cancel or reschedule any booking from your account at no charge as long as you give us at least twenty-four hours notice before the scheduled visit. Last-minute changes may carry a small fee to cover our cleaner.

Not at all. Around two-thirds of our customers give us a key or a door code, held under a written key agreement and returned whenever you ask.

On a regular schedule, yes. Once you are happy with someone they keep your slot; if they are ill or on holiday we tell you in advance who is covering.

We accept all major credit and debit cards, plus secure online payment once your cleaning is complete. Your card is only charged after the job is confirmed and finished.

There are no upfront fees to book. You pay a single flat rate based on your selections, billed after the cleaning is done, with a clear receipt sent straight to your email.

Tell us within twenty-four hours and a cleaner comes back to put it right at no charge. That is the whole guarantee, and there is nothing else to claim.

Every cleaner is covered by our public liability policy, and each one is interviewed in person and reference-checked before their first booking.

Yes. Every kit carries eco-certified, plant-based products and colour-coded cloths, so nothing travels between a bathroom and a kitchen.

They are cruelty-free, plant-based and free of bleach and ammonia. If anyone in the house has a specific sensitivity, tell us and we will adjust the kit.

Of course. Leave them out with a note and your cleaner will use them instead, at no change to the price.

Kitchen surfaces, hob and sink, bathrooms scrubbed and disinfected, all floors vacuumed and mopped, dusting, skirting boards and switch plates, beds made and bins emptied.

Inside ovens, inside cupboards, windows above ground level and carpet extraction are separate services, so a standard visit is never rushed to fit them in.

Yes. The cost calculator prices a garden tidy, a play room, a garage and a gym as add-ons, and you can add them to any booking.