Frequently Asked Questions
Everything you need to know before you book
How do I book a holiday package?
Pick a package, send the enquiry form with your dates and our planners confirm availability, pricing and the full itinerary by email within one business day.
Can I customise an existing package?
Yes. Every itinerary can be extended, shortened or rerouted. Tell us what you want to change on the enquiry form and we will re-quote the trip around it.
Are flights included in the package price?
Long-haul flights are quoted separately so you can use points or a preferred airline; internal flights and transfers listed in an itinerary are always included.
What payment methods do you accept?
We accept all major cards, bank transfer and instalment plans on trips booked more than ninety days ahead. A deposit secures your dates.
Do I need travel insurance?
We strongly recommend it and can add a policy to any booking. Cover for cancellations, medical care and baggage starts from a few dollars a day.
What is your cancellation policy?
Cancel more than sixty days before departure for a full refund of the package price. Inside sixty days we refund everything our partners release to us.
Do you help with visas?
Our concierge checks the entry rules for every traveller on the booking and sends a document checklist with your confirmation.
How do hotel bookings work?
Reserve through the hotels page and we hold the room while you confirm. Nothing is charged until the hotel confirms your stay in writing.