Support that answers
Three ways to reach us, and a care team that treats every message as somebody waiting.
Live chat
Message the support team from the app or this site, any hour of the day.
Call us
Speak to a person on (1) 541 555 0142, every day between 7am and 9pm.
Write to [email protected] and we will reply the same working day.
Common requests
Open the booking in the app or on this site and choose a new time, up to two hours before your slot. If it is closer than that, call the care team and we will sort it out with you.
Check the tracking in the app first: most late orders are out with the courier. If tracking has not moved since yesterday, message support and we will re-send the order.
Use the password reset link on the sign-in screen. If the email does not arrive within a few minutes, contact support and we will verify your account another way.
We read all of it. Send it through the contact form or tell the care team directly: complaints and compliments both reach the same place.
Still stuck?
Send us the details and a member of the care team will pick it up personally.
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