Questions we are asked most
If your question is not here, the support team is a message away and answers every day of the week.
Appointments
Book from the app, from this website or by calling the care team. Choose the service, pick a time and you will get a confirmation straight away.
Yes, up to two hours before your slot. Changing a booking takes a few taps and releases your old time for somebody else.
Tell the support team. We hold same-day slots at every centre for people who need them, and they are released through the day.
Home visits
A qualified nurse from your local care centre, carrying the same record the centre team works from, so nothing needs explaining twice.
Home visits are available everywhere we run a care centre. The booking screen shows availability for your address before you confirm.
Of course. You are welcome to have family, a friend or a carer with you throughout the visit.
Medicine delivery
Most orders arrive the next day, and same-day delivery is available in many areas when the order is placed before midday.
You can. Set a schedule that matches how often you need an item and it will arrive without you having to remember.
Leave delivery notes on your address, nominate a neighbour or send the order to a collection point instead.
Accounts and billing
Register on this site or in the app. It takes a minute and gives you access to booking, deliveries and your care history.
Yes. Add the people you care for and their bookings, deliveries and reminders appear alongside yours.
Ask the support team and we will close it and confirm in writing. Your care record is retained only as long as we are required to keep it.
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