How can we help?
Guides for every stage of your stay, plus the answers our team gives most often.Before you book
Compare rooms, check what is included and see how our weekly rates work before you reserve a bed.
Arriving and checking in
Check-in opens at two in the afternoon. Bring photo identification and your confirmation email, and the front desk will do the rest.
Staying with us
House rules, breakfast hours, laundry, the shared workspace and everything else that makes a stay easy.
Paid with Mobile
Reserve, pay and change a booking from your phone, wherever you happen to be.Pay from your phone
Reserve and pay in a few taps with any major mobile wallet. Your confirmation arrives by email the moment the payment clears.
Cards and bank transfer
We accept all major cards and direct bank transfer for longer stays and group bookings.
Nothing hidden
Breakfast, WiFi and lockers are included in every rate. There are no booking fees and no charge for changing a card at the desk.
Status
Live status for booking, the front desk and everything else our guests rely on.Online booking
All systems normal. Reservations are confirmed by email within a few hours.
Front desk
Staffed 24 hours a day at every hostel, including public holidays.
WiFi and workspace
All systems normal across every property.