At a Glance
Four promises.
Kept every month.
The short version of how we handle your information.
What We Collect
Your name, contact details, driving licence and the address we deliver to. Nothing we do not need.
Trip Data
Mileage and charging sessions, so your plan and credits add up. Never sold, never used for advertising.
How We Protect It
Encrypted in transit and at rest, and open only to the team that runs your subscription.
Your Controls
Download, correct or delete your data at any time. One email to our team is all it takes.
The Details
Everything in full.
Nothing hidden.
Volta Drive, based in San Francisco, CA, runs every subscription and decides how your data is used. You can reach the team that handles privacy at [email protected].
Account details (name, email and phone), the identity checks our insurer needs (driving licence and date of birth), delivery addresses, payment references from our payment provider, and the vehicle data a subscription runs on: mileage, charging sessions and roadside requests.
To check you can be insured, deliver and collect your vehicle, bill your plan, apply your charging credit and send roadside help to the right place. We only use it for anything else, such as city launch emails, when you ask us to.
Our insurer, the charging networks your credit runs on, the team that delivers your car and the payment provider that processes your plan. Each receives only what it needs. We never sell personal data.
For as long as your subscription runs, then for the period tax and insurance rules require, usually up to six years. Trip data older than twelve months is deleted or made anonymous.
You can ask for a copy of your data, correct it, delete it or object to how we use it. Every email carries an unsubscribe link. Write to [email protected] and we reply within 30 days.