Ecommerce

Order Tracking

Answers the question every store gets most, where is my order, with live carrier status and an honest delivery estimate.

  • Finds orders by number, email or phone
  • Shows live carrier status and delivery estimate
  • Flags parcels stuck in transit
  • Sends delivery updates by SMS
  • Opens a claim for lost parcels
Use this template
B
Order Tracker
Online
Hi! 👋 Want an update on an order?
Yes, it hasn't arrived yet
Order #BD-51107 left our warehouse on Monday and is with the courier now.
When will it get here?
📦 It's out for delivery today, before 6pm. I'll text you when it's dropped off.
BY THE NUMBERS

What this template does on day one.

Typical figures from teams that launched this template without changing a word.

✅ With this template
Setup Time3 min
Bot Resolution Rate88%
Channels Covered3
Conversation Steps9
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