Ecommerce

Returns & Exchanges

Checks the order, confirms the item is eligible and emails a prepaid return label, without a ticket ever reaching your team.

  • Looks up orders by number or email
  • Checks the return window and item condition
  • Issues a prepaid return label
  • Offers an exchange before a refund
  • Hands damaged-item claims to an agent
Use this template
B
Returns Assistant
Online
Hi! 👋 I can help with returns and exchanges. What's your order number?
#BD-48291
Got it. That order arrived 6 days ago, so it's inside the 30-day window. Return or exchange?
Exchange for a larger size
✅ Done. Your exchange label is on its way to your inbox.
BY THE NUMBERS

What this template does on day one.

Typical figures from teams that launched this template without changing a word.

✅ With this template
Setup Time5 min
Bot Resolution Rate81%
Channels Covered3
Conversation Steps14
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