{"id":275,"date":"2026-08-06T21:44:58","date_gmt":"2026-08-06T21:44:58","guid":{"rendered":"https:\/\/demos.canvaswp.com\/store\/exchange-return\/"},"modified":"2026-09-03T18:04:38","modified_gmt":"2026-09-03T18:04:38","slug":"exchange-return","status":"publish","type":"page","link":"https:\/\/demos.canvaswp.com\/store\/exchange-return\/","title":{"rendered":"Exchange \/ Return"},"content":{"rendered":"<div class=\"modal-register mfp-hide\" id=\"modal-register\">\n<div style=\"max-width: 540px\" class=\"card mx-auto\">\n<div class=\"card-header py-3 bg-transparent text-center\">\n<h3 class=\"mb-0 fw-normal\">Hello, Welcome Back<\/h3>\n<\/div>\n<div style=\"max-width: 70%\" class=\"card-body mx-auto py-5\">\n<a class=\"button button-large w-100 bg-facebook text-transform-none fw-normal ls-0 text-center m-0 wp-block-canvas-core-header-button\" href=\"https:\/\/demos.canvaswp.com\/store\/my-account\/\"><i class=\"fa-brands fa-facebook-f\"><\/i> Log in with Facebook<\/a>\n<div class=\"divider divider-center\">\n<span style=\"top: -2px\" class=\"position-relative\">OR<\/span>\n<\/div>\n<div class=\"canvas-login-form-wrap wp-block-canvas-core-login-form\"><form action=\"https:\/\/demos.canvaswp.com\/store\/wp-login.php\" method=\"post\" id=\"login-form\" name=\"login-form\" class=\"mb-0 row\"><div class=\"col-12\"><input type=\"text\" id=\"login-form-username\" name=\"log\" value=\"\" class=\"form-control not-dark\" placeholder=\"Username\" aria-label=\"Username\"><\/div><div class=\"col-12 mt-4\"><input type=\"password\" id=\"login-form-password\" name=\"pwd\" value=\"\" class=\"form-control not-dark\" placeholder=\"Password\" aria-label=\"Password\"><\/div><input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/demos.canvaswp.com\/store\/exchange-return\/\"><div class=\"col-12 text-end\"><a href=\"https:\/\/demos.canvaswp.com\/store\/my-account\/lost-password\/\" class=\"text-dark fw-light mt-2\">Forgot Password?<\/a><\/div><div class=\"col-12 mt-4\"><button class=\"button w-100 m-0\" id=\"login-form-submit\" name=\"login-form-submit\" value=\"login\">Login<\/button><\/div><\/form><\/div>\n<\/div>\n<div class=\"card-footer py-4 text-center\">\n<p class=\"mb-0\">Don&#8217;t have an account? <a href=\"https:\/\/demos.canvaswp.com\/store\/my-account\/\"><u>Sign up<\/u><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"container\">\n<p class=\"lead text-muted mb-5\">Nothing about a return should be harder than the purchase was. Four steps, no restocking fee, no phone queue.<\/p>\n<div class=\"row\">\n<div class=\"col-md-3 mb-4\">\n<div class=\"feature-box fbox-center fbox-plain fbox-sm fbox-dark\"><div class=\"fbox-icon\"><i>1<\/i><\/div><div class=\"fbox-content\"><h3>Tell us<\/h3><p>Email returns@canvas.test with your order reference and the item you are sending back. You have 30 days from delivery.<\/p><\/div><\/div>\n<\/div>\n<div class=\"col-md-3 mb-4\">\n<div class=\"feature-box fbox-center fbox-plain fbox-sm fbox-dark\"><div class=\"fbox-icon\"><i>2<\/i><\/div><div class=\"fbox-content\"><h3>Print the label<\/h3><p>We reply within one working day with a prepaid label and, if you are exchanging, a reservation on the size you want.<\/p><\/div><\/div>\n<\/div>\n<div class=\"col-md-3 mb-4\">\n<div class=\"feature-box fbox-center fbox-plain fbox-sm fbox-dark\"><div class=\"fbox-icon\"><i>3<\/i><\/div><div class=\"fbox-content\"><h3>Send it back<\/h3><p>Fold the item into its original bag with the tags attached, stick the label on the outside and hand it in at any post office.<\/p><\/div><\/div>\n<\/div>\n<div class=\"col-md-3 mb-4\">\n<div class=\"feature-box fbox-center fbox-plain fbox-sm fbox-dark\"><div class=\"fbox-icon\"><i>4<\/i><\/div><div class=\"fbox-content\"><h3>Get your money<\/h3><p>We check the parcel the day it lands and refund to the original card within two working days. Your bank posts it in three to five.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"section mb-0\">\n<div class=\"container\">\n<div class=\"row justify-content-center\">\n<div class=\"col-lg-10\">\n<h3 class=\"mb-3\">What we can accept<\/h3>\n<p>Anything unworn, unwashed and still carrying its tags, within 30 days of delivery. Try things on the way you would in a fitting room (over your own clothes, off the carpet) and we will take them back happily.<\/p>\n<p>We cannot accept underwear or swimwear once the hygiene seal is broken, or made-to-measure alterations we carried out at your request.<\/p>\n<h3 class=\"mb-3\">Exchanges<\/h3>\n<p>An exchange is processed as a return plus a fresh order, which is how we can hold the replacement size for you from the moment you write rather than from the moment your parcel arrives. If the new item costs more we send a payment link; if it costs less the difference is refunded with the return.<\/p>\n<h3 class=\"mb-3\">Faulty items<\/h3>\n<p>If a seam, button, zip or hem fails in normal wear within two years, we repair it free and pay the postage both ways. Send a photograph with your order reference and we will tell you straight away whether it is a repair or a replacement.<\/p>\n<h3 class=\"mb-3\">International returns<\/h3>\n<p>Outside the United States we refund the item and the original outbound shipping, but return postage is at your cost. Mark the parcel &quot;returned goods&quot; on the customs form so it is not charged duty a second time.<\/p>\n<p class=\"mt-4\"><strong>Returns address:<\/strong> Canvas Clothing Store, Returns, 795 Folsom Ave, Suite 600, San Francisco, CA 94107.<\/p>\n<a class=\"button button-dark button-large ms-0 mt-3 wp-block-canvas-core-header-button\" href=\"https:\/\/demos.canvaswp.com\/store\/our-policies\/\">Read the full policies<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"section bg-transparent py-6 mb-0\">\n<div class=\"container-fluid\">\n<div style=\"max-width: 1000px\" class=\"row justify-content-center m-auto\">\n<div class=\"col-md-7\">\n<p class=\"h6 mb-0 text-muted\">Started a return and heard nothing? Email <a href=\"mailto:info@canvas.test\"><u>info@canvas.test<\/u><\/a> and we will chase it.<\/p>\n<\/div>\n<div class=\"col-md-5 mt-3 mt-md-0\">\n<h2 class=\"h1 fw-bold ls--1 color\"><a href=\"tel:09876543211\">(+0) 9876 543210<\/a><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-canvas","meta":{"footnotes":""},"class_list":["post-275","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demos.canvaswp.com\/store\/wp-json\/wp\/v2\/pages\/275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.canvaswp.com\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demos.canvaswp.com\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/store\/wp-json\/wp\/v2\/comments?post=275"}],"version-history":[{"count":0,"href":"https:\/\/demos.canvaswp.com\/store\/wp-json\/wp\/v2\/pages\/275\/revisions"}],"wp:attachment":[{"href":"https:\/\/demos.canvaswp.com\/store\/wp-json\/wp\/v2\/media?parent=275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}