{"id":18,"date":"2026-08-06T21:34:04","date_gmt":"2026-08-06T21:34:04","guid":{"rendered":"https:\/\/demos.canvaswp.com\/hosting\/knowledge-base\/"},"modified":"2026-08-31T23:01:16","modified_gmt":"2026-08-31T23:01:16","slug":"knowledge-base","status":"publish","type":"page","link":"https:\/\/demos.canvaswp.com\/hosting\/knowledge-base\/","title":{"rendered":"Knowledge Base"},"content":{"rendered":"<section class=\"section bg-color dark include-header m-0 pt-6 pb-5\" id=\"page-header\"><div class=\"container\"><div class=\"row\"><div class=\"col-lg-8\"><span class=\"before-heading text-white\">Support<\/span><h1 class=\"text-white fw-light mb-3\">Knowledge base<\/h1><p class=\"lead text-white op-08 mb-0\">Guides written by the engineers who answer the tickets. If an article does not solve it, the contact form is two clicks away.<\/p><\/div><\/div><\/div><\/section><section class=\"section m-0 py-6 bg-transparent\" id=\"categories\"><div class=\"container\"><div class=\"heading-block center\"><span class=\"before-heading\">Categories<\/span><h2>Browse by topic<\/h2><\/div><div class=\"row col-mb-50\"><div class=\"col-lg-4 col-md-6\"><div class=\"card h-100\"><div class=\"card-body\"><h4 class=\"fw-medium mb-2\"><a href=\"https:\/\/demos.canvaswp.com\/hosting\/category\/getting-started\/\">Getting Started<\/a><\/h4><p class=\"mb-0\">Provisioning, migrations, the control panel and what the SLA promises.<\/p><\/div><\/div><\/div><div class=\"col-lg-4 col-md-6\"><div class=\"card h-100\"><div class=\"card-body\"><h4 class=\"fw-medium mb-2\"><a href=\"https:\/\/demos.canvaswp.com\/hosting\/category\/domains-dns\/\">Domains &amp; DNS<\/a><\/h4><p class=\"mb-0\">Registering, transferring and delegating names without breaking mail.<\/p><\/div><\/div><\/div><div class=\"col-lg-4 col-md-6\"><div class=\"card h-100\"><div class=\"card-body\"><h4 class=\"fw-medium mb-2\"><a href=\"https:\/\/demos.canvaswp.com\/hosting\/category\/security-ssl\/\">Security &amp; SSL<\/a><\/h4><p class=\"mb-0\">Certificates, two-factor, hardening and what to do after an incident.<\/p><\/div><\/div><\/div><div class=\"col-lg-4 col-md-6\"><div class=\"card h-100\"><div class=\"card-body\"><h4 class=\"fw-medium mb-2\"><a href=\"https:\/\/demos.canvaswp.com\/hosting\/category\/billing\/\">Billing<\/a><\/h4><p class=\"mb-0\">Invoices, proration, VAT and the money-back guarantee.<\/p><\/div><\/div><\/div><div class=\"col-lg-4 col-md-6\"><div class=\"card h-100\"><div class=\"card-body\"><h4 class=\"fw-medium mb-2\"><a href=\"https:\/\/demos.canvaswp.com\/hosting\/category\/performance\/\">Performance<\/a><\/h4><p class=\"mb-0\">Caching, slow queries, images and choosing a region.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"section bg-contrast-100 m-0 py-6\" id=\"articles\"><div class=\"container\"><div class=\"heading-block center\"><span class=\"before-heading\">All topics<\/span><h2>Latest articles<\/h2><\/div><div class=\"canvas-posts-widget post-grid row gutter-30\">\n\t<div class=\"entry col-md-6\">\n\t<div class=\"grid-inner\">\n\t\t\n\t\t<div class=\"entry-title\">\n\t<h3>\n\t\t\t\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/07\/18\/hardening-a-wordpress-site-that-is-already-live\/\">Hardening a WordPress site that is already live<\/a>\n\t\t\t<\/h3>\n<\/div>\n\n\t\t<div class=\"entry-meta\">\n\t<ul>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"uil uil-schedule\"><\/i> \t\t\t\t\t\tJuly 18, 2026\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<\/div>\n\n\t\t<div class=\"entry-content\">\n\t\t\t<p>Not a plugin so much as a short list of habits: the ones that actually correlate with sites that never get compromised.<\/p>\n\t<\/div>\n\n\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/07\/18\/hardening-a-wordpress-site-that-is-already-live\/\" class=\"more-link\">Read article \u203a<\/a>\n\t<\/div>\n<\/div>\n<div class=\"entry col-md-6\">\n\t<div class=\"grid-inner\">\n\t\t\n\t\t<div class=\"entry-title\">\n\t<h3>\n\t\t\t\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/07\/12\/transferring-a-domain-without-downtime\/\">Transferring a domain without downtime<\/a>\n\t\t\t<\/h3>\n<\/div>\n\n\t\t<div class=\"entry-meta\">\n\t<ul>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"uil uil-schedule\"><\/i> \t\t\t\t\t\tJuly 12, 2026\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<\/div>\n\n\t\t<div class=\"entry-content\">\n\t\t\t<p>A transfer changes who bills you, not where the site points. Do the prerequisites first and the live site never notices.<\/p>\n\t<\/div>\n\n\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/07\/12\/transferring-a-domain-without-downtime\/\" class=\"more-link\">Read article \u203a<\/a>\n\t<\/div>\n<\/div>\n<div class=\"entry col-md-6\">\n\t<div class=\"grid-inner\">\n\t\t\n\t\t<div class=\"entry-title\">\n\t<h3>\n\t\t\t\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/07\/06\/choosing-a-data-centre-region\/\">Choosing a data centre region<\/a>\n\t\t\t<\/h3>\n<\/div>\n\n\t\t<div class=\"entry-meta\">\n\t<ul>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"uil uil-schedule\"><\/i> \t\t\t\t\t\tJuly 6, 2026\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<\/div>\n\n\t\t<div class=\"entry-content\">\n\t\t\t<p>Where your visitors are, where the data must legally live, and where the rest of your stack already runs. Three questions, one answer.<\/p>\n\t<\/div>\n\n\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/07\/06\/choosing-a-data-centre-region\/\" class=\"more-link\">Read article \u203a<\/a>\n\t<\/div>\n<\/div>\n<div class=\"entry col-md-6\">\n\t<div class=\"grid-inner\">\n\t\t\n\t\t<div class=\"entry-title\">\n\t<h3>\n\t\t\t\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/06\/30\/reading-your-invoice-and-how-proration-works\/\">Reading your invoice, and how proration works<\/a>\n\t\t\t<\/h3>\n<\/div>\n\n\t\t<div class=\"entry-meta\">\n\t<ul>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"uil uil-schedule\"><\/i> \t\t\t\t\t\tJune 30, 2026\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<\/div>\n\n\t\t<div class=\"entry-content\">\n\t\t\t<p>Four sections, one of which surprises everybody. Here is what each line means and why an upgrade invoice looks larger than either plan.<\/p>\n\t<\/div>\n\n\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/06\/30\/reading-your-invoice-and-how-proration-works\/\" class=\"more-link\">Read article \u203a<\/a>\n\t<\/div>\n<\/div>\n<div class=\"entry col-md-6\">\n\t<div class=\"grid-inner\">\n\t\t\n\t\t<div class=\"entry-title\">\n\t<h3>\n\t\t\t\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/06\/24\/why-your-site-is-slow-in-the-order-worth-checking\/\">Why your site is slow, in the order worth checking<\/a>\n\t\t\t<\/h3>\n<\/div>\n\n\t\t<div class=\"entry-meta\">\n\t<ul>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"uil uil-schedule\"><\/i> \t\t\t\t\t\tJune 24, 2026\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<\/div>\n\n\t\t<div class=\"entry-content\">\n\t\t\t<p>Most &quot;slow hosting&quot; tickets come down to five recurring causes. Work through them in this order before you pay for a bigger plan.<\/p>\n\t<\/div>\n\n\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/06\/24\/why-your-site-is-slow-in-the-order-worth-checking\/\" class=\"more-link\">Read article \u203a<\/a>\n\t<\/div>\n<\/div>\n<div class=\"entry col-md-6\">\n\t<div class=\"grid-inner\">\n\t\t\n\t\t<div class=\"entry-title\">\n\t<h3>\n\t\t\t\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/06\/18\/free-ssl-and-when-you-still-want-a-dedicated-certificate\/\">Free SSL, and when you still want a dedicated certificate<\/a>\n\t\t\t<\/h3>\n<\/div>\n\n\t\t<div class=\"entry-meta\">\n\t<ul>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"uil uil-schedule\"><\/i> \t\t\t\t\t\tJune 18, 2026\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<\/div>\n\n\t\t<div class=\"entry-content\">\n\t\t\t<p>Every domain gets a free certificate automatically. A paid one still makes sense in a few specific cases, and marketing is not one of them.<\/p>\n\t<\/div>\n\n\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/06\/18\/free-ssl-and-when-you-still-want-a-dedicated-certificate\/\" class=\"more-link\">Read article \u203a<\/a>\n\t<\/div>\n<\/div>\n<div class=\"entry col-md-6\">\n\t<div class=\"grid-inner\">\n\t\t\n\t\t<div class=\"entry-title\">\n\t<h3>\n\t\t\t\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/06\/12\/what-our-uptime-sla-actually-promises\/\">What our uptime SLA actually promises<\/a>\n\t\t\t<\/h3>\n<\/div>\n\n\t\t<div class=\"entry-meta\">\n\t<ul>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"uil uil-schedule\"><\/i> \t\t\t\t\t\tJune 12, 2026\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<\/div>\n\n\t\t<div class=\"entry-content\">\n\t\t\t<p>What we measure, where we measure it from, what you get back when we miss it, and the handful of things it deliberately does not cover.<\/p>\n\t<\/div>\n\n\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/06\/12\/what-our-uptime-sla-actually-promises\/\" class=\"more-link\">Read article \u203a<\/a>\n\t<\/div>\n<\/div>\n<div class=\"entry col-md-6\">\n\t<div class=\"grid-inner\">\n\t\t\n\t\t<div class=\"entry-title\">\n\t<h3>\n\t\t\t\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/06\/06\/point-your-domain-at-canvas-in-four-steps\/\">Point your domain at Canvas in four steps<\/a>\n\t\t\t<\/h3>\n<\/div>\n\n\t\t<div class=\"entry-meta\">\n\t<ul>\n\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"uil uil-schedule\"><\/i> \t\t\t\t\t\tJune 6, 2026\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n<\/div>\n\n\t\t<div class=\"entry-content\">\n\t\t\t<p>Changing nameservers is the last step of a migration, not the first. Lower the TTL, copy every record, then delegate. In that order nobody sees a&hellip;<\/p>\n\t<\/div>\n\n\t\t<a href=\"https:\/\/demos.canvaswp.com\/hosting\/2026\/06\/06\/point-your-domain-at-canvas-in-four-steps\/\" class=\"more-link\">Read article \u203a<\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div><\/section><section class=\"section m-0 py-6 bg-transparent\" id=\"more-help\"><div class=\"container\"><div class=\"row col-mb-30 text-center\"><div class=\"col-md-4\"><h4 class=\"fw-medium mb-2\">Still stuck?<\/h4><p>Chat and tickets are answered around the clock. <a href=\"https:\/\/demos.canvaswp.com\/hosting\/contact\/\">Contact support \u203a<\/a><\/p><\/div><div class=\"col-md-4\"><h4 class=\"fw-medium mb-2\">Check the FAQs<\/h4><p>Short answers to the questions we get most. <a href=\"https:\/\/demos.canvaswp.com\/hosting\/faqs\/\">Read the FAQs \u203a<\/a><\/p><\/div><div class=\"col-md-4\"><h4 class=\"fw-medium mb-2\">Is it just you?<\/h4><p>Live uptime for every region. <a href=\"https:\/\/demos.canvaswp.com\/hosting\/status\/\">View status \u203a<\/a><\/p><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-canvas","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":0,"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"wp:attachment":[{"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}