{"id":13,"date":"2026-08-06T21:33:59","date_gmt":"2026-08-06T21:33:59","guid":{"rendered":"https:\/\/demos.canvaswp.com\/hosting\/faqs\/"},"modified":"2026-08-31T23:01:14","modified_gmt":"2026-08-31T23:01:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/demos.canvaswp.com\/hosting\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"section bg-color dark include-header m-0 pt-6 pb-5\" id=\"page-header\"><div class=\"container\"><div class=\"row\"><div class=\"col-lg-8\"><span class=\"before-heading text-white\">FAQs<\/span><h1 class=\"text-white fw-light mb-3\">Frequently asked questions<\/h1><p class=\"lead text-white op-08 mb-0\">The things customers ask most, answered properly. If yours is not here, our engineers reply to chat in about four minutes.<\/p><\/div><\/div><\/div><\/section><section class=\"section m-0 pt-5 pb-0 bg-transparent\" id=\"topics\"><div class=\"container\"><ul class=\"nav nav-pills justify-content-center flex-wrap\"><li class=\"nav-item\"><a href=\"#general\">Getting started<\/a><\/li><li class=\"nav-item\"><a href=\"#billing\">Billing and plans<\/a><\/li><li class=\"nav-item\"><a href=\"#domains\">Domains and DNS<\/a><\/li><li class=\"nav-item\"><a href=\"#technical\">Technical and security<\/a><\/li><\/ul><\/div><\/section><section class=\"section m-0 py-6 bg-transparent\" id=\"general\"><div class=\"container\"><div class=\"heading-block center\"><h2>Getting started<\/h2><\/div><div class=\"row justify-content-center\"><div class=\"col-lg-9\"><div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-1\">\n\t<div class=\"toggle toggle-bg toggle-active\" data-speed=\"300\" data-state=\"open\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tHow long does it take to get my site online?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\" style=\"display:block\">\n\t\t\tA shared or web hosting account is provisioned the moment payment clears, usually inside sixty seconds, and the welcome email carries your control panel login and nameservers. Cloud instances build in under a minute; dedicated machines are racked and handed over within four hours for stock configurations.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-2\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tDo you migrate my existing site for free?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tYes, one site per account at no charge, and additional sites at no charge on the Scale and Advanced tiers. Give us read access to your current host, and we copy files and databases, run the result on a staging URL for you to approve, then move DNS at a time you choose.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-3\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tCan I try before I pay?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tEvery plan has a ten-day trial with no card required, and every paid plan is covered by a thirty-day money-back guarantee on the hosting fee. Domain registrations are the one exception: the registry charges us at the moment of purchase and does not refund.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-4\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tWhat control panel do you use?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tOur own. It covers sites, domains, DNS, mailboxes, SSL, backups, staging, SSH keys and team access, and every action in it is available through the REST API and our Terraform provider.\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section><section class=\"section m-0 py-6 bg-contrast-100\" id=\"billing\"><div class=\"container\"><div class=\"heading-block center\"><h2>Billing and plans<\/h2><\/div><div class=\"row justify-content-center\"><div class=\"col-lg-9\"><div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-5\">\n\t<div class=\"toggle toggle-bg toggle-active\" data-speed=\"300\" data-state=\"open\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tHow does annual billing save 40%?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\" style=\"display:block\">\n\t\t\tAnnual invoices are charged at roughly seven months of the monthly rate, and they include a free domain registration for the first year. The saving is applied at checkout, not as a rebate later.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-6\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tWhat happens when I upgrade mid-month?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tThe unused portion of the current plan is credited to the day and applied against the new one, so you only pay the difference. Downgrades work the same way and take effect at the next renewal.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-7\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tWhich payment methods do you accept?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tVisa, Mastercard, American Express, SEPA direct debit, iDEAL, Bancontact and PayPal. Annual invoices over $500 can be paid by bank transfer on request.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-8\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tIs VAT included in the prices shown?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tPrices are shown excluding VAT. Tax is calculated at checkout from your billing country, and a valid EU VAT number reverses the charge automatically.\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section><section class=\"section m-0 py-6 bg-transparent\" id=\"domains\"><div class=\"container\"><div class=\"heading-block center\"><h2>Domains and DNS<\/h2><\/div><div class=\"row justify-content-center\"><div class=\"col-lg-9\"><div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-9\">\n\t<div class=\"toggle toggle-bg toggle-active\" data-speed=\"300\" data-state=\"open\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tIs WHOIS privacy really free?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\" style=\"display:block\">\n\t\t\tYes, for the life of the registration, on every extension whose registry permits it. Some country-code extensions publish registrant details by law, and we say which at the point of purchase rather than after you have paid.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-10\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tHow long does a transfer take?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tMost generic extensions complete in five days, which is the registry-mandated waiting period rather than anything on our side. We add a full year to the time remaining on your registration, so nothing is lost by moving.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-11\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tCan I use another DNS provider?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tYes. Point the nameservers wherever you like, or keep DNS with us and change only the records you need. Our resolvers are anycast across all nine regions and support DNSSEC.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-12\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tDo you charge to release a domain?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tNo. Unlock it in the panel and take the authorisation code whenever you want. There is no release fee and no waiting for a support agent to approve it.\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section><section class=\"section m-0 py-6 bg-contrast-100\" id=\"technical\"><div class=\"container\"><div class=\"heading-block center\"><h2>Technical and security<\/h2><\/div><div class=\"row justify-content-center\"><div class=\"col-lg-9\"><div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-13\">\n\t<div class=\"toggle toggle-bg toggle-active\" data-speed=\"300\" data-state=\"open\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tWhat is the uptime SLA and how is it measured?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\" style=\"display:block\">\n\t\t\tIt is 99.99% per calendar month, measured from nine independent regions every thirty seconds. If we miss it, the credit is calculated and applied automatically to your next invoice. You do not have to open a ticket to claim it.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-14\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tHow are backups taken and how far back do they go?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tFiles and databases are snapshotted daily and kept for thirty days. Restores are self-service from the panel, can be whole-site or a single file, and do not count against your storage quota.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-15\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tDo you protect against DDoS attacks?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tVolumetric mitigation is always on and unmetered at the network edge on every plan, including the free tier. Application-layer filtering and the &#8220;I&#8217;m Under Attack&#8221; mode are available in the panel.\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"canvas-toggle-wrapper mb-3\" id=\"cnvs-toggle-16\">\n\t<div class=\"toggle toggle-bg\" data-speed=\"300\">\n\t\t<div class=\"toggle-header\">\n\t\t\t\t\t\t<div class=\"toggle-icon\"><i class=\"toggle-closed uil uil-plus\"><\/i><i class=\"toggle-open uil uil-minus\"><\/i><\/div>\t\t\t\t\t\t<div class=\"toggle-title\">\n\t\t\t\tCan I get SSH and SFTP access?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"toggle-content\">\n\t\t\tYes on every paid plan. Keys are managed in the panel, password authentication is disabled by default, and access can be scoped per site when you use team accounts.\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section><section class=\"section m-0 py-6 bg-transparent\" id=\"more-help\"><div class=\"container\"><div class=\"row col-mb-30 text-center\"><div class=\"col-md-4\"><h4 class=\"fw-medium mb-2\">Read the Knowledge Base<\/h4><p>Step-by-step guides for the panel, DNS, SSL and migrations. <a href=\"https:\/\/demos.canvaswp.com\/hosting\/knowledge-base\/\">Browse articles \u203a<\/a><\/p><\/div><div class=\"col-md-4\"><h4 class=\"fw-medium mb-2\">Check current status<\/h4><p>Live uptime for all nine regions and a full changelog. <a href=\"https:\/\/demos.canvaswp.com\/hosting\/status\/\">View status \u203a<\/a><\/p><\/div><div class=\"col-md-4\"><h4 class=\"fw-medium mb-2\">Talk to an engineer<\/h4><p>Chat and tickets are answered around the clock. <a href=\"https:\/\/demos.canvaswp.com\/hosting\/contact\/\">Contact support \u203a<\/a><\/p><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-canvas","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"wp:attachment":[{"href":"https:\/\/demos.canvaswp.com\/hosting\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}