{"id":12,"date":"2026-08-06T21:03:57","date_gmt":"2026-08-06T21:03:57","guid":{"rendered":"https:\/\/demos.canvaswp.com\/headphones\/support\/"},"modified":"2026-08-31T22:59:59","modified_gmt":"2026-08-31T22:59:59","slug":"support","status":"publish","type":"page","link":"https:\/\/demos.canvaswp.com\/headphones\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
Support & Warranty<\/span>

Help With Your Headphones<\/h3><\/div>

How every feature works, what the warranty covers, and how shipping and returns are handled.<\/p><\/div><\/div><\/div><\/div>

\"Wireless<\/div>

Wireless\/Bluetooth<\/h3>

Every wireless pair we sell runs Bluetooth 5.0 or later, with a stable connection out to about 30 feet indoors. Pairing is held on the headphones, so a pair you have used before reconnects the moment you power it on. If a device refuses to pair, hold the power button for eight seconds to clear the list and start again.<\/p><\/div><\/div><\/div>

\"Long<\/div>

30+ Hours Battery Life<\/h3>

Playback figures are measured at 50 percent volume with noise cancelling on. Cold weather and high volume both shorten a charge; neither harms the cell. A ten-minute charge adds roughly three hours, and a full charge takes under two hours from any USB-C supply.<\/p><\/div><\/div><\/div>

\"Noise<\/div>

Noise Cancelling<\/h3>

Active cancellation works on steady low-frequency noise: engines, rumble, air conditioning. Sudden high-frequency sound is much harder to remove, which is normal and not a fault. Cancellation depends on a good seal, so replace flattened ear cushions before assuming the electronics have failed.<\/p><\/div><\/div><\/div>

\"Playback<\/div>

Control Buttons<\/h3>

The right cup carries play, pause and track skip; the left carries volume and the noise-cancelling mode. A double tap answers a call, a long press rejects it. Every control is physical rather than touch-sensitive, so gloves and rain make no difference.<\/p><\/div><\/div><\/div>

\"Voice<\/div>

Siri\/Google-Assistant<\/h3>

One tap on the left cup wakes the assistant your phone already uses. Nothing is recorded by the headphones themselves: the microphones open only while the assistant is listening, and the indicator light stays on for as long as they do.<\/p><\/div><\/div><\/div>

\"Multiple<\/div>

Multiple Devices<\/h3>

Multipoint pairing holds two devices at once, so a call on your phone interrupts a film on your laptop and hands back afterwards. Switching is automatic, and the pair remembers up to eight devices in total.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>

Shipping & Returns<\/h3><\/div>

Shipping is free worldwide on every order, carried by FedEx, DHL or LBC depending on where you are. Orders placed before 14:00 UTC leave the same working day and arrive within two to five days in most countries.<\/p>

Every parcel is packed in recycled protective board with no plastic film. If a pair is not right for you, send it back within 30 days in its original box for a full refund; we cover the return label.<\/p>

Returns and exchanges can also be handled in person at any of our six stores, whichever way the order arrived.<\/p><\/div>

Warranty<\/h3><\/div>

Every pair carries a two-year warranty against manufacturing faults, starting on the day it is delivered. That covers drivers, electronics, hinges and the charging port.<\/p>

Wear items are excluded: ear cushions, headband padding and cables flatten or fray with use, and we stock replacements for every model in each store and online.<\/p>

To start a claim, send us the order number and a short description of the fault. Most repairs are completed within a week, and we will tell you honestly when a replacement is the better answer.<\/p><\/div><\/div><\/div><\/div>

Still stuck? Our team answers within a day.<\/h3><\/div>
Contact Support<\/span><\/a><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-canvas","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demos.canvaswp.com\/headphones\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.canvaswp.com\/headphones\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demos.canvaswp.com\/headphones\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/headphones\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/headphones\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":0,"href":"https:\/\/demos.canvaswp.com\/headphones\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"wp:attachment":[{"href":"https:\/\/demos.canvaswp.com\/headphones\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}