{"id":12,"date":"2026-08-06T21:34:13","date_gmt":"2026-08-06T21:34:13","guid":{"rendered":"https:\/\/demos.canvaswp.com\/covid-care\/covid-care-support\/"},"modified":"2026-08-31T22:55:44","modified_gmt":"2026-08-31T22:55:44","slug":"covid-care-support","status":"publish","type":"page","link":"https:\/\/demos.canvaswp.com\/covid-care\/covid-care-support\/","title":{"rendered":"Support"},"content":{"rendered":"

Support that answers<\/h3>

Three ways to reach us, and a care team that treats every message as somebody waiting.<\/p><\/div><\/div>

<\/i><\/a><\/div>

Live chat<\/h3>

Message the support team from the app or this site, any hour of the day.<\/p><\/div><\/div><\/div>

<\/i><\/a><\/div>

Call us<\/h3>

Speak to a person on (1) 541 555 0142, every day between 7am and 9pm.<\/p><\/div><\/div><\/div>

<\/i><\/a><\/div>

Email<\/h3>

Write to care@covidcare.test and we will reply the same working day.<\/p><\/div><\/div><\/div><\/div>

Common requests<\/h3>
\n\t
\n\t\t
\n\t\t\t\t\t\t
<\/i><\/i><\/div>\t\t\t\t\t\t
\n\t\t\t\tI need to change an appointment\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t

Open the booking in the app or on this site and choose a new time, up to two hours before your slot. If it is closer than that, call the care team and we will sort it out with you.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

\n\t
\n\t\t
\n\t\t\t\t\t\t
<\/i><\/i><\/div>\t\t\t\t\t\t
\n\t\t\t\tMy delivery has not arrived\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t

Check the tracking in the app first: most late orders are out with the courier. If tracking has not moved since yesterday, message support and we will re-send the order.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

\n\t
\n\t\t
\n\t\t\t\t\t\t
<\/i><\/i><\/div>\t\t\t\t\t\t
\n\t\t\t\tI cannot sign in\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t

Use the password reset link on the sign-in screen. If the email does not arrive within a few minutes, contact support and we will verify your account another way.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

\n\t
\n\t\t
\n\t\t\t\t\t\t
<\/i><\/i><\/div>\t\t\t\t\t\t
\n\t\t\t\tI want to give feedback\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t

We read all of it. Send it through the contact form or tell the care team directly: complaints and compliments both reach the same place.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div>

Still stuck?<\/h3>

Send us the details and a member of the care team will pick it up personally.<\/p><\/div>

Contact Us<\/a><\/div><\/div><\/div><\/div><\/div>

Download Our COVID Care App.<\/h3>

Get instant access to doctors, dieticians and nurses right from your phone. Book appointments, order medicine and chat with our care team, anytime and anywhere you need help.<\/p>

\"Download<\/a>\"Get<\/a><\/div><\/div>
\"Care\"Care<\/div>\"Care<\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":69,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-canvas","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/demos.canvaswp.com\/covid-care\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.canvaswp.com\/covid-care\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demos.canvaswp.com\/covid-care\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/covid-care\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/covid-care\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":0,"href":"https:\/\/demos.canvaswp.com\/covid-care\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/covid-care\/wp-json\/wp\/v2\/media\/69"}],"wp:attachment":[{"href":"https:\/\/demos.canvaswp.com\/covid-care\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}