{"id":11,"date":"2026-08-06T21:34:12","date_gmt":"2026-08-06T21:34:12","guid":{"rendered":"https:\/\/demos.canvaswp.com\/covid-care\/covid-care-faqs\/"},"modified":"2026-08-31T22:55:44","modified_gmt":"2026-08-31T22:55:44","slug":"covid-care-faqs","status":"publish","type":"page","link":"https:\/\/demos.canvaswp.com\/covid-care\/covid-care-faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

Questions we are asked most<\/h3>

If your question is not here, the support team is a message away and answers every day of the week.<\/p><\/div><\/div>

Appointments<\/h3>
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\n\t\t\t\tHow do I book an appointment?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Book from the app, from this website or by calling the care team. Choose the service, pick a time and you will get a confirmation straight away.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

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\n\t\t\t\tCan I change or cancel a booking?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Yes, up to two hours before your slot. Changing a booking takes a few taps and releases your old time for somebody else.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

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\n\t\t\t\tWhat if I need to be seen sooner?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Tell the support team. We hold same-day slots at every centre for people who need them, and they are released through the day.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>

Home visits<\/h3>
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\n\t\t\t\tWho comes to my home?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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A qualified nurse from your local care centre, carrying the same record the centre team works from, so nothing needs explaining twice.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

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\n\t\t\t\tWhich areas do you cover?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Home visits are available everywhere we run a care centre. The booking screen shows availability for your address before you confirm.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

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\n\t\t\t\tCan somebody else be present?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Of course. You are welcome to have family, a friend or a carer with you throughout the visit.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>

Medicine delivery<\/h3>
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\n\t\t\t\tHow long does delivery take?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Most orders arrive the next day, and same-day delivery is available in many areas when the order is placed before midday.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

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\n\t\t\t\tCan I set up repeat orders?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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You can. Set a schedule that matches how often you need an item and it will arrive without you having to remember.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

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\n\t\t\t\tWhat if I am not at home?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Leave delivery notes on your address, nominate a neighbour or send the order to a collection point instead.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>

Accounts and billing<\/h3>
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\n\t\t\t\tHow do I create an account?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Register on this site or in the app. It takes a minute and gives you access to booking, deliveries and your care history.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

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\n\t\t\t\tCan I manage my family from one account?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Yes. Add the people you care for and their bookings, deliveries and reminders appear alongside yours.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n

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\n\t\t\t\tHow do I close my account?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Ask the support team and we will close it and confirm in writing. Your care record is retained only as long as we are required to keep it.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div><\/div>

Download Our COVID Care App.<\/h3>

Get instant access to doctors, dieticians and nurses right from your phone. Book appointments, order medicine and chat with our care team, anytime and anywhere you need help.<\/p>

\"Download<\/a>\"Get<\/a><\/div><\/div>
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