{"id":109,"date":"2026-08-06T21:36:57","date_gmt":"2026-08-06T21:36:57","guid":{"rendered":"https:\/\/demos.canvaswp.com\/cleaner\/faqs\/"},"modified":"2026-09-01T21:07:53","modified_gmt":"2026-09-01T21:07:53","slug":"faqs","status":"publish","type":"page","link":"https:\/\/demos.canvaswp.com\/cleaner\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

Everything Customers Ask Us<\/h2>If your question is not here, the office answers email within one working day.<\/span><\/div>

Booking and Scheduling<\/h4><\/div>\t
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\n\t\t\t\tHow far ahead should I book?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tMost weeks we can cover a booking within two or three days, and same-week slots open up constantly. Regular customers keep a fixed slot, so their visit is reserved indefinitely.\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\tCan I cancel my Plan?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tYes, you can cancel or reschedule any booking from your account at no charge as long as you give us at least twenty-four hours notice before the scheduled visit. Last-minute changes may carry a small fee to cover our cleaner.\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\tDo I have to be at home?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tNot at all. Around two-thirds of our customers give us a key or a door code, held under a written key agreement and returned whenever you ask.\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\tWill I get the same cleaner every time?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tOn a regular schedule, yes. Once you are happy with someone they keep your slot; if they are ill or on holiday we tell you in advance who is covering.\t\t<\/div>\n\t<\/div>\n<\/div>

Payment and Guarantees<\/h4><\/div>\t
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\n\t\t\t\tHow can I Pay?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tWe accept all major credit and debit cards, plus secure online payment once your cleaning is complete. Your card is only charged after the job is confirmed and finished.\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\tAre there any upfront fees?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tThere are no upfront fees to book. You pay a single flat rate based on your selections, billed after the cleaning is done, with a clear receipt sent straight to your email.\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\tWhat if I am not happy with a room?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tTell us within twenty-four hours and a cleaner comes back to put it right at no charge. That is the whole guarantee, and there is nothing else to claim.\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\tAre your cleaners insured?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tEvery cleaner is covered by our public liability policy, and each one is interviewed in person and reference-checked before their first booking.\t\t<\/div>\n\t<\/div>\n<\/div>

Products and Equipment<\/h4><\/div>\t
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\n\t\t\t\tDo you bring your own products?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tYes. Every kit carries eco-certified, plant-based products and colour-coded cloths, so nothing travels between a bathroom and a kitchen.\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\tAre the products safe around pets and children?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tThey are cruelty-free, plant-based and free of bleach and ammonia. If anyone in the house has a specific sensitivity, tell us and we will adjust the kit.\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\tCan I ask you to use my own products?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tOf course. Leave them out with a note and your cleaner will use them instead, at no change to the price.\t\t<\/div>\n\t<\/div>\n<\/div>

What Is Included<\/h4><\/div>\t
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\n\t\t\t\tWhat does a standard clean cover?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tKitchen surfaces, hob and sink, bathrooms scrubbed and disinfected, all floors vacuumed and mopped, dusting, skirting boards and switch plates, beds made and bins emptied.\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\tWhat is not included as standard?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tInside ovens, inside cupboards, windows above ground level and carpet extraction are separate services, so a standard visit is never rushed to fit them in.\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\tCan I add extras to a visit?\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\tYes. The cost calculator prices a garden tidy, a play room, a garage and a gym as add-ons, and you can add them to any booking.\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>

Question Not Answered Here?<\/h2>

Send it to the office and a real person replies within one working day, usually much sooner.<\/p>Contact Us<\/a>See Pricing<\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"

Answers on payment, cancellations, insurance, products and what your cleaner does on every visit.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"page-canvas","meta":{"footnotes":""},"class_list":["post-109","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demos.canvaswp.com\/cleaner\/wp-json\/wp\/v2\/pages\/109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.canvaswp.com\/cleaner\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demos.canvaswp.com\/cleaner\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/cleaner\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.canvaswp.com\/cleaner\/wp-json\/wp\/v2\/comments?post=109"}],"version-history":[{"count":0,"href":"https:\/\/demos.canvaswp.com\/cleaner\/wp-json\/wp\/v2\/pages\/109\/revisions"}],"wp:attachment":[{"href":"https:\/\/demos.canvaswp.com\/cleaner\/wp-json\/wp\/v2\/media?parent=109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}