{"id":21,"date":"2026-08-10T09:00:00","date_gmt":"2026-08-10T09:00:00","guid":{"rendered":"https:\/\/demos.canvaswp.com\/chatbot\/bot-template\/it-helpdesk\/"},"modified":"2026-08-10T09:00:00","modified_gmt":"2026-08-10T09:00:00","slug":"it-helpdesk","status":"publish","type":"canvas_chatbot_tpl","link":"https:\/\/demos.canvaswp.com\/chatbot\/bot-template\/it-helpdesk\/","title":{"rendered":"IT Helpdesk"},"content":{"rendered":"<div class=\"chat-window wp-block-canvas-core-wrapper\">\n<div class=\"chat-header wp-block-canvas-core-wrapper\">\n<div class=\"chat-header-left wp-block-canvas-core-wrapper\">\n<div class=\"chat-avatar wp-block-canvas-core-heading\">B<\/div>\n<div class=\"wp-block-canvas-core-wrapper\">\n<div style=\"font-size:0.875rem;font-weight:700;color:#f1f5f9\" class=\"wp-block-canvas-core-heading\">IT Assistant<\/div>\n<div style=\"font-size:0.75rem; color:var(--cnvs-themecolor)\" class=\"wp-block-canvas-core-heading\"><span class=\"chat-dot-online\"><\/span>Online<\/div>\n<\/div>\n<\/div>\n<div class=\"chat-traffic wp-block-canvas-core-wrapper\">\n<span class=\"wp-block-canvas-core-wrapper\" style=\"background:#ef4444\"><\/span>\n<span class=\"wp-block-canvas-core-wrapper\" style=\"background:#f59e0b\"><\/span>\n<span class=\"wp-block-canvas-core-wrapper\" style=\"background:#22c55e\"><\/span>\n<\/div>\n<\/div>\n<div class=\"chat-body wp-block-canvas-core-wrapper\">\n<div class=\"bubble-bot wp-block-canvas-core-heading\">Hi! I&#039;m the IT assistant. What&#039;s going on?<\/div>\n<div class=\"bubble-user wp-block-canvas-core-heading\">I&#039;m locked out of my laptop<\/div>\n<div class=\"bubble-bot wp-block-canvas-core-heading\">Let&#039;s fix that. I&#039;ve sent a code to your work phone. What is it?<\/div>\n<div class=\"bubble-user wp-block-canvas-core-heading\">482913<\/div>\n<div class=\"bubble-bot wp-block-canvas-core-heading\">\u2705 Verified. Your account is unlocked, so try signing in again.<\/div>\n<div class=\"bubble-typing wp-block-canvas-core-wrapper\">\n<span class=\"typing-dot wp-block-canvas-core-wrapper\"><\/span>\n<span class=\"typing-dot wp-block-canvas-core-wrapper\"><\/span>\n<span class=\"typing-dot wp-block-canvas-core-wrapper\"><\/span>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Clears the tickets that fill an IT queue, from password resets to access requests, and escalates hardware faults with the details already collected.<\/p>\n","protected":false},"menu_order":8,"template":"","meta":{"_canvas_chatbot_tpl_channels":"2","_canvas_chatbot_tpl_handles":"Resets passwords after an identity check\nUnlocks accounts and resets MFA\nGrants software access with approval\nAnswers VPN and Wi-Fi questions\nEscalates hardware faults to IT","_canvas_chatbot_tpl_icon":"fa-solid fa-key","_canvas_chatbot_tpl_integrations":"Slack \u00a0\u00b7\u00a0 Zendesk","_canvas_chatbot_tpl_resolution":"79%","_canvas_chatbot_tpl_setup":"6 min","_canvas_chatbot_tpl_steps":"16","_canvas_chatbot_tpl_use_case":"Internal IT"},"class_list":["post-21","canvas_chatbot_tpl","type-canvas_chatbot_tpl","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demos.canvaswp.com\/chatbot\/wp-json\/wp\/v2\/canvas_chatbot_tpl\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.canvaswp.com\/chatbot\/wp-json\/wp\/v2\/canvas_chatbot_tpl"}],"about":[{"href":"https:\/\/demos.canvaswp.com\/chatbot\/wp-json\/wp\/v2\/types\/canvas_chatbot_tpl"}],"wp:attachment":[{"href":"https:\/\/demos.canvaswp.com\/chatbot\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}