{"id":14,"date":"2026-08-03T09:00:00","date_gmt":"2026-08-03T09:00:00","guid":{"rendered":"https:\/\/demos.canvaswp.com\/chatbot\/bot-template\/ecommerce-returns\/"},"modified":"2026-08-03T09:00:00","modified_gmt":"2026-08-03T09:00:00","slug":"ecommerce-returns","status":"publish","type":"canvas_chatbot_tpl","link":"https:\/\/demos.canvaswp.com\/chatbot\/bot-template\/ecommerce-returns\/","title":{"rendered":"Returns &#038; Exchanges"},"content":{"rendered":"<div class=\"chat-window wp-block-canvas-core-wrapper\">\n<div class=\"chat-header wp-block-canvas-core-wrapper\">\n<div class=\"chat-header-left wp-block-canvas-core-wrapper\">\n<div class=\"chat-avatar wp-block-canvas-core-heading\">B<\/div>\n<div class=\"wp-block-canvas-core-wrapper\">\n<div style=\"font-size:0.875rem;font-weight:700;color:#f1f5f9\" class=\"wp-block-canvas-core-heading\">Returns Assistant<\/div>\n<div style=\"font-size:0.75rem; color:var(--cnvs-themecolor)\" class=\"wp-block-canvas-core-heading\"><span class=\"chat-dot-online\"><\/span>Online<\/div>\n<\/div>\n<\/div>\n<div class=\"chat-traffic wp-block-canvas-core-wrapper\">\n<span class=\"wp-block-canvas-core-wrapper\" style=\"background:#ef4444\"><\/span>\n<span class=\"wp-block-canvas-core-wrapper\" style=\"background:#f59e0b\"><\/span>\n<span class=\"wp-block-canvas-core-wrapper\" style=\"background:#22c55e\"><\/span>\n<\/div>\n<\/div>\n<div class=\"chat-body wp-block-canvas-core-wrapper\">\n<div class=\"bubble-bot wp-block-canvas-core-heading\">Hi! \ud83d\udc4b I can help with returns and exchanges. What&#039;s your order number?<\/div>\n<div class=\"bubble-user wp-block-canvas-core-heading\">#BD-48291<\/div>\n<div class=\"bubble-bot wp-block-canvas-core-heading\">Got it. That order arrived 6 days ago, so it&#039;s inside the 30-day window. Return or exchange?<\/div>\n<div class=\"bubble-user wp-block-canvas-core-heading\">Exchange for a larger size<\/div>\n<div class=\"bubble-bot wp-block-canvas-core-heading\">\u2705 Done. Your exchange label is on its way to your inbox.<\/div>\n<div class=\"bubble-typing wp-block-canvas-core-wrapper\">\n<span class=\"typing-dot wp-block-canvas-core-wrapper\"><\/span>\n<span class=\"typing-dot wp-block-canvas-core-wrapper\"><\/span>\n<span class=\"typing-dot wp-block-canvas-core-wrapper\"><\/span>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Checks the order, confirms the item is eligible and emails a prepaid return label, without a ticket ever reaching your team.<\/p>\n","protected":false},"menu_order":1,"template":"","meta":{"_canvas_chatbot_tpl_channels":"3","_canvas_chatbot_tpl_handles":"Looks up orders by number or email\nChecks the return window and item condition\nIssues a prepaid return label\nOffers an exchange before a refund\nHands damaged-item claims to an agent","_canvas_chatbot_tpl_icon":"fa-solid fa-rotate-left","_canvas_chatbot_tpl_integrations":"Shopify \u00a0\u00b7\u00a0 WooCommerce","_canvas_chatbot_tpl_resolution":"81%","_canvas_chatbot_tpl_setup":"5 min","_canvas_chatbot_tpl_steps":"14","_canvas_chatbot_tpl_use_case":"Ecommerce"},"class_list":["post-14","canvas_chatbot_tpl","type-canvas_chatbot_tpl","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demos.canvaswp.com\/chatbot\/wp-json\/wp\/v2\/canvas_chatbot_tpl\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.canvaswp.com\/chatbot\/wp-json\/wp\/v2\/canvas_chatbot_tpl"}],"about":[{"href":"https:\/\/demos.canvaswp.com\/chatbot\/wp-json\/wp\/v2\/types\/canvas_chatbot_tpl"}],"wp:attachment":[{"href":"https:\/\/demos.canvaswp.com\/chatbot\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}